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Announcing Audio Chat.

Audio Chat allows the customer to use their computer and web browser to make an audio call to the Contact Center. Audio Chat results:
• No PSTN charges
• No telephone hardware, software, support expenses
• Improved product sales (particularly up-sales)
• Quicker issue resolution times
• Increased customer satisfaction
• Reduced number of return items.
• Eliminates need for Text Chat which is very slow.

UCC (Unified Communications and Collaboration) features are included.
• Presence
• Instant Messaging
• Texting
• Desktop sharing
• Texting
• Email
• Web Interface
• Click-to-Talk
• Click-to-Chat
• Click-to-Video

Benefits:

ECommerce and online support are the most opportune areas to boost sales and customer satisfaction with audio.
Add a simple graphic (Audio Chat) to your web site (one or more pages). One click from your web page and customers are connected with a Specialist/Agent in your Contact Center.

Audio Chat can route calls to specific Specialist/Agent skill groups. Also, if no specialists/Agents are available, the request is queued and the caller is notified on their screen.

Visual inspection of components (via desktop sharing) reduces the number of items returned, saving time, shipping costs, and restocking costs.

Desktop sharing and our Push Technology also increases up-selling and allows the Specialist/Agent to direct the user through web pages so the user does not have to enter any data.

Our Push Technology allows the Contact Center to create daily URL lists of sales specials to aid in up-selling.

Saves Specialist/Agent time because the customer enters all the pertinent info that is automatically put into your Enterprise DB. Thus, the Specialist/ Agent can process more calls per day.

Our solution works like a PBX but uses the web instead of the phone. Info and audio can be transferred/conferenced just like with a PBX.

GPower Video Communication and Collaboration Solutions


Did you know that the brain processes visual information 60,000 times faster than text and 50% of the brain is dedicated to processing visual info. Further, the most important part of communications is rapport. And the best way to establish it is through Video Communication and collaboration.  

Are you open to exploring new/additional methods of supporting your customers and creating an innovator image of your company and operations. Imagine the ability for your customers to see you and, optionally, for you to see your customer. Imagine the ability to establish face-to-face rapport. Video Communication and collaboration offers real-time, virtual face-to-face interactions for key situations in which facial reactions and body language are very important for business outcomes, 90% of communication is visual.

Why do you need Video Communication and Collaboration?
• Market differentiator, get a leg up on your competition, be an innovator.
• Increase sales
• No PSTN charges
• No telephone hardware, software, support expenses
• Improve the experience of customers, resulting in more customer loyalty
• Employ it to change and improve the performance of employees
• Utilize Agents from home, remote working
• Better communication outcomes

We offer the ability for your organization to establish the greatest rapport with your customers and employees through the use of video collaboration. We provide the ultimate in flexibility because our solution utilizes the cloud. It utilizes your existing Internet capability. You can migrate or convert from a telephony environment to a video and voice environment. You begin migration thru the use of Video Chat where you place a link on your web site that connects to our video service. As your customer rapport and approval increases, you can become a Video Call Center.
Operational Expense vs. Capital Expense. The Cloud solution is easier to start and less risky. You provide internet access and we provide the solution. It avoids Capital Expense which often requires months of preparation and board approval.

However, if you prefer, we also provide an on premise solution.

GPower Video Communication and Collaboration is an Enterprise wide solution. It provides an Automatic Call Distributor (ACD) for ad hoc video conference requests. It allows you to establish one or more ACD Groups that specialize in Help Desk, Customer Service, Remote Video Communication and Collaboration, etc. It supports American Sign Language (ASL) or other languages.

Our ACD routes video requests to the appropriate specialist Group and distributes those requests equally amongst the available Specialists. Queuing is used to hold video requests when Specialists are not available. As soon as a Specialist is available for the video group requested, the video conference is established between the caller (requester) and the Specialist.

Alternatively, our routing allows callers (requesters) to be routed to a locator or receptionist or night calling group. From there, the locator can locate an appropriate Specialist and transfer/conference the requester and Specialist.

The latter mimics the current medical processes for finding a Specialist. GPower Video Communication and Collaboration gives companies a competitive edge to perform their jobs more rapidly and with greater effectiveness. With GPower’s web application, you can capture data from your customer for billing. Alternatively, powerful high-level APIs are available for customization of your application.

Healthcare

Video Communication and Collaboration is critical for coordinating patient care and lowering healthcare costs. However Caregivers, with their constant movement and hectic schedules, struggle with a major problem:
- the inability to spontaneously communicate and collaborate.

Our solution saves lives by reducing the response time for a specialist to see a patient. This results in better patient outcomes and reduced readmissions. These are all issues that the CEO and CMO are concerned about.

Get our White Paper on Telehealth’s Impact On Improved Healthcare Delivery. Click to download

View a video of our Healthcare Video Communication and Collaboration Solution.
For Media Player .mp4: Click to download
For iPad/iPod/Apple Player: Click to download

Benefits:

• Video Communication and Collaboration solution to get doctors/caregivers and specialists educated and cooperatively working with one another.
• Reduces consultation time from (76-139 minutes) to less than five. Critical for ER consultations.
• Reduces hospital admissions by getting specialists involved immediately instead of waiting 3 weeks for an appointment.
• Video Communication and collaboration calls are always answered.
• Specialists can push out URLs and videos/audio files to participants.
• Slashes cost-10% of traditional telemedicine system solutions.
• Overcomes technological limitations-Scales to large enterprise networks.
• Integrates-Operates with existing procedures for quick adoption.
• Intuitive-Complements how specialists work.

Applications:

• Video Communication and collaboration call center
• Sales Help Desk
• IT Help Desk
• Medical Specialist Consultation
• Catalogue Sales
• Order Entry, Manufacturing
• Pharmaceuticals
• Expert Witness/Court proceedings
• Concierge Service
• Video Relay Interpreting (VRI), including American Sign Language (ASL)
• Over the Phone Interpreting (OPI) over the internet, future
• Telephony call center over the internet, in development