Astound Technologies is a solution provider offering software and professional services that empower the Contact Center Agent. Our GPower products enhance the Agentís application by integrating voice and multi-media data at the desktop. They empower the Agent with information instantly delivered to the desktop such as ACD statistics and personal performance criteria. These features allow Agents to manage themselves and improve their own results. Because Agents have more control of and more instantaneous feedback from their environment, they have more job satisfaction. This results in reduced staff turnover, training, and recruiting costs. The latter can save 15-20% of an organizationís expenses.
Our GPower products leverage and enhance your applications, reduce costs to perform day-to-day
functions, improve customer service, and develop customer loyalty. Our blending and universal
queuing facilities provide your
GPower applications integrate your caller information applications with switch based TDM and IP call processing. They route callers directly to appropriate customer service representatives while they retrieve and deliver relevant caller information to the workstation screen as the call arrives. Each product concentrates on empowering customer service representatives with needed information, speeding the customer transaction and enabling higher customer service levels to be attained. Additionally, Astound Technologies offers a suite of enhanced applications that add Contact Center processing functionality to your environment, such as, recording/playback, email, and web collaboration, to name a few.
GPower gives your Contact Center Agents the power to
perform their jobs more effectively and with greater satisfaction.
Computer Telephony Integration (CTI) features can be embedded into your
applications without modification, using out-of-the-box applications and
macros. This eliminates costly application modification and lengthy
implementation projects. It enables you to achieve higher productivity and
faster ROI from your existing
GPower benefits to you
GPower Agent Empowerment Tools (Optional)
Enhanced Applications available with GPower
Drop-in Macros are available for other CRM applications. Rapid deployment macros are used for your custom applications, eliminating customization of your application.
We are a Microsoft Business Solutions ISV Partner for Great Plains and Microsoft CRM.
We are a FrontRange Certified Technology Partner for Goldmine and Heat.
GPower Agent Softphone and Dashboard
The dashboard sits neatly atop your application permitting your Agent to easily access voice and multi-media features. The icon on the left contains a pulldown list of enhanced features that empower the Agent to improve their performance.
The Call History window, shown below, allows the Agent to view a history of calls received. This can be beneficial in retrieving accounts for additional updating and responding to inquiries.
Professional Services assure a quick & smooth implementation
Download GPower CTI Products and Services Summary
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