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For Additional- Information:

[Loren Kaun, 805-496-6407, ]

Astound Technologies LLC Certified Technology Partner for Goldmine and HEAT Sales, Service and Support Applications

Walnut Creek , CA - 10/01/03-- Astound Technologies announced today that it has been accepted by the FrontRange Technology Partner Program. Astound Technologies provides voice and data integration solutions that complement both GoldMine and HEAT. Our GPower solutions are fully integrated with HEAT and GoldMine products to deliver "Out of the Box" multi-media capabilities to the desktop. This eliminates costly application modification and lengthy implementation projects.

Using our Screen Pop feature, Agents are able to handle more calls in less time because GPower gathers and delivers caller information in the appropriate FrontRange solution application window when the call arrives at the Agent's workstation. In addition, GPower dynamically delivers critical status and activity information to the Agent and to management that enables the Agent to deliver a consistently higher level of customer service and performance. GPower delivers an exceptional solution for both reducing call length and streamlining the workflow in Contact Center , Help Desk, and individual professional worker environments. GPower also has a positive effect on bottom line results by minimizing turnover and training expenses.

Our Preview Dialing provides one touch dialing that speeds the outbound process and reduces keying and dialing errors by 20%. It empowers Agents, reduces stress, and makes them more effective.

"The seamless integration of GPower with FrontRange Solutions products provides an enhanced solution for reducing call length, increasing customer loyalty, and empowering the Agent for superior performance." says Jack L. Gaither, Chief Executive Officer of Astound Technologies. "Our joint customers will experience immediate return on investment and see increased business productivity."

Astound Technologies is a visionary in delivering solutions that empower Contact Center agents to achieve superior performance. GPower solutions reduce costs, diminish turnover, and enhance customer loyalty. More information on the company and its products can be obtained at http://www.astoundtech.com .

 

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