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Astound Technologies LLC, Named a Microsoft Business Solutions Partner

Walnut Creek , CA - 05/12/03-Astound Technologies announced today that it has been named a Microsoft Business Solutions ISV partner. Astound Technologies will provide solutions that complement Microsoft CRM and Great Plains, both developed by Microsoft Business Solutions, a leading provider of business applications designed to help small and mid-market businesses become more connected to customers, employees, partners and suppliers.

Astound Technologies has integrated its GPower solutions with the Microsoft Great Plains and Microsoft CRM to deliver multi-media capabilities to the desktop. Multi-media routing, Screen Pop, ACD statistics, and agent performance evaluation criteria features empower the agent to provide superior performance. The integration of IVR/VRU technology with the Microsoft Great Plains and Microsoft CRM allow for customer self-service and continuity of service when the request is handled by an agent. Recording interfaces provide quality assurance and regulation adherence. The focus for GPower is to deliver solutions for affordable and effective implementation in small to medium size Contact Centers.

Agents are able to handle more calls in less time because GPower gathers and delivers caller information in the appropriate Microsoft application window when the call arrives at the agent's workstation. In addition, GPower dynamically delivers critical status and activity information to the agent and to management that enables the agent to deliver a consistently higher level of customer service and performance. GPower delivers an exceptional solution for both reducing call length and streamlining the work flow of typical contact center work processes. GPower also has an effect on your bottom line by minimizing turnover and training expenses.

"The seamless integration of GPower with Microsoft Great Plains and Microsoft CRM provides an enhanced solution for reducing call length, increasing customer loyalty, and empowering the agent for superior performance." says Jack L. Gaither, Chief Executive Officer of Astound Technologies. "Our joint customers will experience immediate return on investment and see increased business productivity."

"We are pleased to have Astound Technologies join the ranks of Microsoft Business Solutions ISV partners," said Don Nelson, general manager of channel development for Microsoft Business Solutions.  "Astound Technologies extensive experience in voice and multi-media data integration will provide our joint customers with increased functionality that will maximize the return on their investment."

 

Astound Technologies is a visionary in delivering solutions that empower Contact Center agents to achieve superior performance. GPower solutions reduce costs, diminish turnover, and enhance customer loyalty. More information on the company and its products can be obtained at http://www.astoundtech.com .

 

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